The number of buildings insurance complaints filed to the Financial Ombudsman Service hit a record quarterly high of 2001 between April and June.
The FOS flagged the more third parties involved in a claim, the higher the chance of poor communication, delays and consumer dissatisfaction
Cases were up by 13% compared with the same period the year before.
According to the FOS, the top three reasons for complaints were claim decline (41%), claim delay (23%) and claim value (8%).
Case issues
The FOS reported seeing cases related to a range of issues including:
Increasing numbers of cases where flood and storm damage is complex and expensive.Supply
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